Our Company has an effective replacement and refund policy. The products will be replaced only on the following grounds:
- If the product delivered to the Customer is defective.
- For the reasons attributed in the above clause, the customer may make a complaint about the order or the product on our complaint number appearing on our website within 48 hours of receiving the product. He/ She shall also provide us with the pictures of the defective product shipped to them.
- The orders once placed by the customer are non-cancellable and Soft Store shall entertain no requests of cancellation of the order.
- If the customer fails to make the complaint within 48 hours of receiving the product, the company shall not be liable for any refunds or replacements, unless decided by our management.
- In such a case, the Company shall either replace the product or provide the customer with a new and/or correct product or it shall refund the money into the account of the customer provided if the product cannot be replaced. Such refund shall take place after verification of the defective product is completed with the respective Merchant. But the general policy is that we initiate a refund within fourteen (14) days.
MODE OF RETURN
- Contact Soft Store: You can request for return/refunds of your purchased goods by contacting us through email or the support form available in our support section. If you are emailing the complaint please share the photo and video of the defective product, and to also mention your order number. All complaints can be sent to firstname.lastname@example.org and Soft Store team will handle your request with the related Manufacturer.
- Contact Manufacturer Service Centre: All Soft Store products are covered under the manufacturer's warranty. You may escalate any issues with in 7 Days after the delivery of the Product that you may have with regards to the warranty or troubleshooting directly to the manufacturer.
WHEN ‘RETURNS’ ARE NOT POSSIBLE:
- The product is used or is not in the same condition as we had delivered it to the customer.
- Products that are missing anything from the package you've received like price tags, labels, original packing, free gifts items, and accessories.
If you already own one of the products you purchased from Soft Store, the supplier is the best source for troubleshooting any issues. You can also contact our support team and we might also be able to help you sort out your issue.
- Once we receive your item, we will inspect it, and then handle your request to the related Supplier. If your return is approved by the supplier, then your refund will be processed to you through our payment channels (bank transfer, collect at our office, etc)
- The shipping fees paid in your original order are not included in the refunds that are processed and any shipping fees associated with the returns of the product to the supplier will be deducted before refunding.